Maintenance

August 2024
Aug 12, 2024
1 maintenance

TWO FACTOR AUTHENTICATION MANDATE

Maintenance

Resolved Aug 12, 2024 at 9:00am UTC

Dear Merchant,
Currently “Two factor authentication” is optional on the PayTabs payments platform.
We wish to advise that due to compliance and regulatory requirements, “Two factor authentication” will be made mandatory from 14 August 2024.
Considering this update, you are kindly requested to enable two factor authentication by following these simple guidelines:
https://support.paytabs.com/en/support/solutions/articles/60000690279-how-to-activate-two-factor-authentication-2fa-on-pt2-dashboa...

Aug 21, 2024
1 maintenance

Scheduled Maintenance Downtime for PayTabs Dashboard: Wednesday 21 August 202...

Maintenance

Resolved Aug 21, 2024 at 4:00am UTC

Dear valued merchant,

Please note that a scheduled maintenance activity will take place during the date/time noted below:

Wednesday 21 August 2024, 06:00 AM to 07:00 AM, Gulf Standard Time (GST); (+3 GMT).

Kindly take note of the above, as it may cause temporary downtime in merchant dashboard access, API and transaction processing during the scheduled date and hour.

While we regret any business interruption, please rest assured that we will continue to monitor the downtime impact (if ...

Aug 28, 2024
1 maintenance

Scheduled Maintenance Downtime for PayTabs Dashboard KSA, Wednesday 28 Augus...

Maintenance

Resolved Aug 28, 2024 at 3:00pm UTC

Dear Valued Merchant,

Please note that a scheduled maintenance activity will take place during the date/time noted below:

Wednesday 28 August 2024, 05:00 AM to 06:00 AM, Gulf Standard Time (GST); (+3 GMT).

Kindly take note of the above, as it may cause temporary downtime in merchant dashboard access, API, and transaction processing during the scheduled date and hour.

While we regret any business interruption, please rest assured that we will continue to monitor the downtime impact (i...

September 2024
Sep 11, 2024
2 maintenances

Scheduled Maintenance Activity - PayTabs PG (PT2) QuickTik KSA Infra - 11 Sep...

Maintenance

Resolved Sep 11, 2024 at 3:00am UTC

Dear Valued Merchant

On the date and time below, PayTabs Payment Gateway, serving a QuickTik instance hosted in Huawei Cloud, KSA, has a planned activity.

Please note that a scheduled maintenance activity will take place during the date/time stated below:

Wednesday 11 September 2024, 05:00 AM to 06:00 AM, Gulf Standard Time (GST); (+3 GMT).

Please note the above, as it may cause temporary downtime in merchant dashboard access, API, and transaction processing during the scheduled date an...

Scheduled Maintenance Activity - PayTabs PG (PT2) KSA Infra - 11 Sep 2024 - N...

Maintenance

Resolved Sep 11, 2024 at 2:15am UTC

Dear Valued Merchant,

Please note that a scheduled maintenance activity will take place during the date/time noted below:

Wednesday 11 September 2024, 05:00 AM to 05:15 AM, Gulf Standard Time (GST); (+3 GMT).

Kindly take note of the above, as it may cause temporary downtime in merchant dashboard access, API, and transaction processing during the scheduled date and hour.

While we regret any business interruption, please rest assured that we will continue to monitor the downtime impact...

Sep 14, 2024
1 maintenance

Production Deployment UAE

Maintenance

Resolved Sep 14, 2024 at 3:00am UTC

Dear valued merchant,

Please note that a scheduled maintenance activity will take place during the date/time noted below:

Saturday, 14 September 2024, 04:00 AM - 06:00 AM GST (UAE Time)

Please note the above, as it may cause temporary downtime in TouchPoints redemptions, which will not be operational.

While we regret any business interruption, please rest assured that we will continue to monitor the downtime impact (if any) and will update you upon completion of the scheduled main...

Sep 18, 2024
1 maintenance

Scheduled Maintenance Downtime for PayTabs Dashboard Egypt, Wednesday 18 Sept...

Maintenance

Resolved Sep 18, 2024 at 3:00am UTC

Dear valued merchant,

Please note that a scheduled maintenance activity will take place during the date/time noted below:

Wednesday 18 September 2024, 05:00 AM - 06:00 AM EEST (Egypt Time)

Kindly take note of the above, as it may cause temporary downtime in merchant dashboard access, API and transaction processing during the scheduled date and hour.

While we regret any business interruption, please rest assured that we will continue to monitor the downtime impact (if any) and wil...